Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all from an operator’s perspective.

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21
April
2020

Randy Rollins

Randy is responsible for oversight and development of all software for Transparent BPO. After learning network management while serving in the United States Marine Corps, Randy has since spent over 20 years developing applications and supporting technologies in the contact center industry.  Prior to joining Transparent, Randy led teams…

Randy Rollin

21
April
2020

Rick Johnson

Rick brings over 30 years of experience in the contact center services industry.  He has served in various senior level management and executive capacities across the functional areas of Operations, Client Services and Business Development for mid-size to large scale BPO organizations.  Rick also brings a breadth of experience…

Rick Johnson

06
April
2020

Scott Newman

Scott maintains an active role in all campaign implementation and strategy. He travels to Belize regularly to work with the management staff and agents to make sure performance is always up to Transparent BPO’s high standards. Before starting Transparent BPO, Scott was the Director of Operations for a national…

Scott Newman

05
April
2020

Lance Hale

As President, Lance oversees all Transparent BPO operations. He is a growth-oriented, visionary BPO business leader with an extensive resume spanning three decades in the contact center industry. During that time, he rose through the ranks, from customer service manager early in his career to the president…

Lance Hale

04
April
2020

Rob Johnson

Rob works from our contact centers in Belize and is responsible for call center operations and service delivery for Transparent BPO. He has over 25 years of business management experience with 16 years of leadership experience in the call center industry. Prior to Transparent BPO, he was site director at…

Rob Johnson

03
April
2020

Marilyn Soares

Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team to develop, implement, and continuously improve call center campaigns for our clients. Marilyn has over 25 years of experience in the call center industry with a passion for driving…

Marilyn Soares

02
April
2020

Peter Fischer

Based in Miami, Florida, Peter manages the overall IT infrastructure of our call center locations in Belize and our centralized IT facilities at the Terremark data center in Miami. He has over 15 years of experience in the design, implementation, and maintenance of mission-critical voice and data-converged networks for…

Peter Fischer

01
April
2020

Jason Sterns

Jason, with over 14 years of experience in the BPO industry, has a passion for finding the right fit for his customers. Utilizing a thorough consultative approach, he strives for win-win scenarios for customers to achieve KPI goals. He has had the pleasure of working with a…

Jason Sterns

31
March
2020

Amy Gearhart

Amy has overall responsibility for Transparent BPO’s accounting, payroll, and finance teams. She works closely with the executive team to ensure the financial health of the company and manages the accounting and payroll teams in Belize. Amy has over 25 years of experience in finance management and an obsession…

Amy Gearhart

30
March
2020

Pat Ricken

Pat is responsible for the training and development of our contact center team in Belize, ensuring that our agents and supervisors have the skills and resources to deliver top-quality service to our clients and their customers. She has over 25 years of experience leading training teams in the call center…

Pat Ricken