Rick serves as the Site Operations Director at Transparent BPO, where he meticulously oversees all aspects of operations, including P&L management, performance optimization, and strategic leadership.

Rick is a seasoned operations leader with more than two decades of experience in the BPO and contact center industry. He has a proven track record of driving operational excellence and brings to Transparent BPO a strong ability to streamline processes and enhance customer experiences.

Prior to this role, Rick held senior positions at renowned companies like GlowTouch Technologies, Percepta, Dynata, and Xerox, where he consistently delivered exceptional results through his expertise in operations management, client services, and business development.