Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
12
July
2021
Craig ensures our agents and their support teams in our Coney Drive facility in Belize City deliver exemplary service to our clients and their customers. With more than two decades of call center experience, this Six-Sigma Green Belt graduate leverages his vast experience in hands-on skills development to support the…
11
June
2021
Steve ensures our Philippine-based agents have the resources and training they need to improve the lives of our clients’ customers with every interaction – from phone, chat and emails. He relies on his deep expertise in the customer care industry with some of the sector’s leading companies to improve performance…
01
February
2021
Bea manages our client relationships on behalf of our Philippines’ operations to ensure Transparent BPO’s agents exceed their portfolio objectives. She achieves this by working closely with each client to manage the key drivers of their program to ensure success. Bea offers more than 25 years of experience in the…
01
February
2021
Hugh is responsible for digital learning at Transparent BPO. He works closely with stakeholders throughout the company to design a learning strategy and digital mechanisms to deliver training globally through the Transparent BPO University. This self-guided learning and career development approach allows employees to build their skill set and capabilities…
01
February
2021
Keith develops and manages Transparent BPO’s internal control systems to ensure adherence for all third-party, contractual, and regulatory requirements to ensure the company supports its clients and continues to grow. Keith brings more than 20 years of experience in technology and compliance and worked for companies in the public, private,…
15
October
2020
As VP of Finance, Natalie oversees all Transparent BPO finance activities. She has over twenty years of finance and accounting experience in the business process outsourcing and contact center industry. Her professional passions include strategy, pricing, and analytics. Natalie holds a Bachelor’s degree in Business from Miami University in Oxford,…
21
April
2020
Randy is responsible for oversight and development of all software for Transparent BPO. After learning network management while serving in the United States Marine Corps, Randy has since spent over 20 years developing applications and supporting technologies in the contact center industry. Prior to joining Transparent, Randy led teams…
06
April
2020
Scott maintains an active role in all campaign implementation and strategy. He travels to Belize regularly to work with the management staff and agents to make sure performance is always up to Transparent BPO’s high standards. Before starting Transparent BPO, Scott was the Director of Operations for a national…
05
April
2020
As President, Lance oversees all Transparent BPO operations. He is a growth-oriented, visionary BPO business leader with an extensive resume spanning three decades in the contact center industry. During that time, he rose through the ranks, from customer service manager early in his career to the president…
04
April
2020
Rob works from our contact centers in Belize and is responsible for call center operations and service delivery for Transparent BPO. He has over 25 years of business management experience with 16 years of leadership experience in the call center industry. Prior to Transparent BPO, he was site director at…
