07
October
2019
Frost & Sullivan, a business consulting firm, just announced the release of a new white paper about Belize, entitled Smaller By Design: Belize as a Premier Outsourcing Destination, which features Transparent BPO. “Belize is the only native English-speaking country in Central America and offers an optimal combination of economic, cultural…
30
September
2019
This post — part three of our Expert Interview Series — features Brett Bayduss, Partner, Site Selection Group. Market saturation is one critical factor brands must consider when making contact center site selection decisions. The employee attrition, wage inflation, and hiring challenges due to increased competition that often…
17
September
2019
Belize, where our contact centers are located, is home to Marie Sharp’s, a well-known hot sauce company. While not as popular as Tabasco, the company, named for its founder, produces products made with a unique secret carrot-based habanero pepper recipe. To ensure Transparent BPO achieves the goals our clients…
12
September
2019
FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents LAYTONSVILLE, MD (September 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced plans to open a contact center, it’s fourth, in Belmopan, Belize in 2020. The expansion marks the first…
09
September
2019
Nearshore Americas recently reported on the opening of our newest contact center, Seaside, referring to it as a “mega call center” in the title. Nearshore call center services provider Transparent BPO has unveiled its third contact center in Belize, making room for adding another 400 staff…
03
September
2019
This post — part two of our Expert Interview Series — features Thom San Filippo, Vice President of Customer Service and Experience Design, Dow Jones. Blocking and tackling. It’s a football term that refers to the unglamorous roles played by those on the offensive and defensive lines, but which…
29
August
2019
FOR IMMEDIATE RELEASE Seaside location opening makes Transparent largest BPO in the Central American country LAYTONSVILLE, MD (August 29, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, celebrated the grand opening of its third contact center in Belize, Seaside, with a ribbon-cutting on Friday, August 23,…
20
August
2019
If you were to ask many business executives, they would say their customer service contact center is a necessary expense that does not contribute to the bottom line. As such, they don’t emphasize technology upgrades or process improvements for in-house centers and, when outsourcing, settle for the least expensive options.
13
August
2019
Customer satisfaction with contact centers is down, according to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm. Customers are tired of long wait times, being passed from channel to channel or agent to agent, constantly repeating themselves, and, worse, not getting their problems resolved.
05
August
2019
This post — part one of our Expert Interview Series — features Rob Gofourth, Vice President, Operations Strategy & Performance, Blue Cross Blue Shield of North Carolina. Providing better customer experiences should be every contact center’s number one concern. With customer satisfaction with contact centers in steady decline, according…
