Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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24
June
2022

Tammy Gray

Tammy brings a strategic vision and sound execution to Transparent BPO’s clients seeking to provide an unmatched experience for their customers. Her deep industry experience also uniquely positions her as a valuable resource to mentor members on the client services team. Her skillset includes a deep history in large scale…

23
June
2022

Casey Quertermous

Casey’s deep operational experience and business acumen enables him to identify opportunities and provide sound solutions to any client challenge. His clients value his contributions to ensure success for their business by clearly understanding their business. His clients rely on his extensive industry background and pragmatic approach to provide common sense…

23
June
2022

Aleeza Sinclair

Aleeza ensures that leaders emerge at every level of Transparent BPO regardless of their role or responsibility. She is dedicated to the creating and implementing programs to help our colleagues move their leadership attributes and practices to the next level while inspiring others. To reach her global colleagues in the…

17
January
2022

Brady Burton

Brady ensures the values of Transparent BPO – Client, Quality, Community and Transparency – is embraced by all our colleagues, regardless of where they live and work. He draws on more than 25 years of HR experience with renowned global business outsourcing providers where he led global HR teams in…

17
January
2022

Dean Birtwell

Dean is a master collaborator who leans on decades of experience to identify and solve a client’s needs with a customized solution. Shortcuts are not in his vocabulary and he brings the entire Transparent BPO team together to develop a long-term working relationship with clients. He excels at developing senior…

13
July
2021

Alan Jackson

As a member of Transparent BPO’s Executive Management Team, Alan is dedicated to help build the company’s sales pipeline to help fuel the company’s continued growth. He focuses on a prospect’s unique requirements to ensure they align with the company’s customer care services. Alan knows that consumers are connecting with…

11
June
2021

Steve DiBari

Steve ensures our Philippine-based agents have the resources and training they need to improve the lives of our clients’ customers with every interaction – from phone, chat and emails. He relies on his deep expertise in the customer care industry with some of the sector’s leading companies to improve performance…

03
February
2021

Alyssa Ott

To support the Global Human Resource function, Alyssa engages our employees daily across Belize, Jamaica, Philippines, and the United States to create a unique culture at Transparent BPO. She relies on communication skills honed at large corporations to help her listen to employees throughout the entire organization to ensure they…

01
February
2021

Bea Andrews

Bea manages our client relationships on behalf of our Philippines’ operations to ensure Transparent BPO’s agents exceed their portfolio objectives. She achieves this by working closely with each client to manage the key drivers of their program to ensure success. Bea offers more than 25 years of experience in the…

01
February
2021

Hugh Rumbaugh

Hugh is responsible for digital learning at Transparent BPO. He works closely with stakeholders throughout the company to design a learning strategy and digital mechanisms to deliver training globally through the Transparent BPO University. This self-guided learning and career development approach allows employees to build their skill set and capabilities…