Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
07
May
2024
Eric brings a wealth of experience and expertise, along with a long history of over 30 years in the BPO industry and Operations management in markets around the globe. In his role at Transparent BPO, Eric is responsible for all global Operations and Client Services efforts. His focus will be…
07
February
2024
As the leader of global human resource function, Alyssa engages the company’s nearly 3,000 employees to create a unique culture that values community, quality, clients and transparency across North America, LATAM, APAC. She oversees all aspects of our company’s human resources function, including Field HR, Compensation and Benefits, Employee Engagement,…
08
August
2022
Heather is focused on equipping the company’s learning organization with the tools, processes, and support necessary to adhere to Transparent BPO’s mission: “Our Passion is the Success of your Brand.” She does this by eliminating obstacles and building an inclusive environment where both training team members and learners feel…
24
June
2022
Tammy brings a strategic vision and sound execution to Transparent BPO’s clients seeking to provide an unmatched experience for their customers. Her deep industry experience also uniquely positions her as a valuable resource to mentor members on the client services team. Her skillset includes a deep history in large scale…
23
June
2022
Casey’s deep operational experience and business acumen enables him to identify opportunities and provide sound solutions to any client challenge. His clients value his contributions to ensure success for their business by clearly understanding their business. His clients rely on his extensive industry background and pragmatic approach to provide common sense…
23
June
2022
Aleeza ensures that leaders emerge at every level of Transparent BPO regardless of their role or responsibility. She is dedicated to the creating and implementing programs to help our colleagues move their leadership attributes and practices to the next level while inspiring others. To reach her global colleagues in the…
11
June
2021
Steve thrives on defining and delivering on the mission, values and strategic objectives of the TBPO. With his extensive BPO industry knowledge, Steve ensures your outsourcing challenges are solved through first-class service delivery. One of his personal missions is to help businesses tackle their most pressing challenges in customer service,…
01
February
2021
Bea manages our client relationships on behalf of our Philippines’ operations to ensure Transparent BPO’s agents exceed their portfolio objectives. She achieves this by working closely with each client to manage the key drivers of their program to ensure success. Bea offers more than 25 years of experience in the…
15
October
2020
As VP of Finance, Natalie oversees all Transparent BPO finance activities. She has over twenty years of finance and accounting experience in the business process outsourcing and contact center industry. Her professional passions include strategy, pricing, and analytics. Natalie holds a Bachelor’s degree in Business from Miami University in Oxford,…
21
April
2020
Randy is responsible for oversight and development of all software for Transparent BPO. After learning network management while serving in the United States Marine Corps, Randy has since spent over 20 years developing applications and supporting technologies in the contact center industry. Prior to joining Transparent, Randy led teams…
