Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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09
September
2022

Lafayette Moran

Lafayette has worked in the customer experience industry for 25 years, with and for, companies ranging from startups to some of the most well-known Fortune 500 brands.  His experience and passion for operations, customer experience and learning and development equips him with the skills to consult with companies to ensure…

08
August
2022

Heather Sandusky

Heather is focused on equipping the company’s learning organization with the tools, processes, and support necessary to adhere to Transparent BPO’s mission:  “Our Passion is the Success of your Brand.” She does this by eliminating obstacles and building an inclusive environment where both training team members and learners feel…

24
June
2022

Tammy Gray

Tammy brings a strategic vision and sound execution to Transparent BPO’s clients seeking to provide an unmatched experience for their customers. Her deep industry experience also uniquely positions her as a valuable resource to mentor members on the client services team. Her skillset includes a deep history in large scale…

23
June
2022

Casey Quertermous

Casey’s deep operational experience and business acumen enables him to identify opportunities and provide sound solutions to any client challenge. His clients value his contributions to ensure success for their business by clearly understanding their business. His clients rely on his extensive industry background and pragmatic approach to provide common sense…

23
June
2022

Aleeza Sinclair

Aleeza ensures that leaders emerge at every level of Transparent BPO regardless of their role or responsibility. She is dedicated to the creating and implementing programs to help our colleagues move their leadership attributes and practices to the next level while inspiring others. To reach her global colleagues in the…

17
January
2022

Brady Burton

Brady ensures the values of Transparent BPO – Client, Quality, Community and Transparency – is embraced by all our colleagues, regardless of where they live and work. He draws on more than 25 years of HR experience with renowned global business outsourcing providers where he led global HR teams in…

13
July
2021

Alan Jackson

As a member of Transparent BPO’s Executive Management Team, Alan is dedicated to help build the company’s sales pipeline to help fuel the company’s continued growth. He focuses on a prospect’s unique requirements to ensure they align with the company’s customer care services. Alan knows that consumers are connecting with…

11
June
2021

Steve DiBari

Steve ensures our Philippine-based agents have the resources and training they need to improve the lives of our clients’ customers with every interaction – from phone, chat and emails. He relies on his deep expertise in the customer care industry with some of the sector’s leading companies to improve performance…

03
February
2021

Alyssa Ott

To support the Global Human Resource function, Alyssa engages our employees daily across Belize, Jamaica, Philippines, and the United States to create a unique culture at Transparent BPO. She relies on communication skills honed at large corporations to help her listen to employees throughout the entire organization to ensure they…

01
February
2021

Bea Andrews

Bea manages our client relationships on behalf of our Philippines’ operations to ensure Transparent BPO’s agents exceed their portfolio objectives. She achieves this by working closely with each client to manage the key drivers of their program to ensure success. Bea offers more than 25 years of experience in the…