Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
01
February
2021
Hugh is responsible for digital learning at Transparent BPO. He works closely with stakeholders throughout the company to design a learning strategy and digital mechanisms to deliver training globally through the Transparent BPO University. This self-guided learning and career development approach allows employees to build their skill set and capabilities…
01
February
2021
Keith develops and manages Transparent BPO’s internal control systems to ensure adherence for all third-party, contractual, and regulatory requirements to ensure the company supports its clients and continues to grow. Keith brings more than 20 years of experience in technology and compliance and worked for companies in the public, private,…
15
October
2020
As VP of Finance, Natalie oversees all Transparent BPO finance activities. She has over twenty years of finance and accounting experience in the business process outsourcing and contact center industry. Her professional passions include strategy, pricing, and analytics. Natalie holds a Bachelor’s degree in Business from Miami University in Oxford,…
21
April
2020
Randy is responsible for oversight and development of all software for Transparent BPO. After learning network management while serving in the United States Marine Corps, Randy has since spent over 20 years developing applications and supporting technologies in the contact center industry. Prior to joining Transparent, Randy led teams…
06
April
2020
Scott maintains an active role in all campaign implementation and strategy. He travels to Belize regularly to work with the management staff and agents to make sure performance is always up to Transparent BPO’s high standards. Before starting Transparent BPO, Scott was the Director of Operations for a national…
05
April
2020
As President, Lance oversees all Transparent BPO operations. He is a growth-oriented, visionary BPO business leader with an extensive resume spanning three decades in the contact center industry. During that time, he rose through the ranks, from customer service manager early in his career to the president…
03
April
2020
Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team to develop, implement, and continuously improve call center campaigns for our clients. Marilyn has over 25 years of experience in the call center industry with a passion for driving…
01
April
2020
Jason, with over 14 years of experience in the BPO industry, has a passion for finding the right fit for his customers. Utilizing a thorough consultative approach, he strives for win-win scenarios for customers to achieve KPI goals. He has had the pleasure of working with a…
