Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
05
April
2020
As Chief Administration Officer, Lance oversees all Transparent BPO operations. He is a growth-oriented, visionary BPO business leader with an extensive resume spanning three decades in the contact center industry. During that time, he rose through the ranks, from customer service manager early in his career to the…
04
April
2020
Rob works from our contact centers in Belize and is responsible for call center operations and service delivery for Transparent BPO. He has over 25 years of business management experience with 16 years of leadership experience in the call center industry. Prior to Transparent BPO, he was site director at…
03
April
2020
Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team to develop, implement, and continuously improve call center campaigns for our clients. Marilyn has over 25 years of experience in the call center industry with a passion for driving…
01
April
2020
Jason, with over 14 years of experience in the BPO industry, has a passion for finding the right fit for his customers. Utilizing a thorough consultative approach, he strives for win-win scenarios for customers to achieve KPI goals. He has had the pleasure of working with a…
29
March
2020
Jon works from our delivery center in Jamaica. He is responsible for supporting and developing our leadership team and sustaining operational excellence. Jon has over 20 years of call center management experience. Before coming to Transparent BPO, Jon was site lead at Dell and senior training manager at Startek…
