29 March, 2020
Jon works from our delivery center in Jamaica. He is responsible for supporting and developing our leadership team and sustaining operational excellence. Jon has over 20 years of call center management experience.
Before coming to Transparent BPO, Jon was site lead at Dell and senior training manager at Startek where he was responsible for service delivery, client services support, and curriculum and leadership development. Jon previously held the position as Senior Site Director in Transparent BPO’s Belize centers before making the move to run the Jamaica operations.
He leverages his Six-Sigma training along with multi-vertical experience to create a best in class operational delivery team.