Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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04
April
2020

Rob Johnson

Rob works from our contact centers in Belize and is responsible for call center operations and service delivery for Transparent BPO. He has over 25 years of business management experience with 16 years of leadership experience in the call center industry. Prior to Transparent BPO, he was site director at…

Rob Johnson

29
March
2020

Jon Williams

Jon works from our contact centers in Belize. He is responsible for supporting and developing our leadership team and sustaining operational excellence. Jon has over 13 years of call center management experience. Before coming to Transparent BPO, Jon was site lead at Dell and senior training manager at Startek…

Jon Williams

28
March
2020

Shari Perusic

Shari is a results-driven contact center operational leader who is passionate about team and cultural development. Before joining Transparent BPO, her experience in the industry spanned more than 25 years leading domestic and international call center operations for companies such as Dell, Inc., Convergys, Harte Hanks, Netspend, Samsung, and…

Shari Perusic