Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
04
June
2024
Rick serves as the Site Operations Director at Transparent BPO, where he meticulously oversees all aspects of operations, including P&L management, performance optimization, and strategic leadership. Rick is a seasoned operations leader with more than two decades of experience in the BPO and contact center industry. He has a proven…
07
May
2024
Kurt brings nearly a decade of experience, all with Transparent BPO, and his knowledge and experience is clearly evident in his work. Known throughout the company as a charismatic, decisive, and versatile operations manager with extensive experience in customer service and sales. His leadership philosophy is centered on influence; and…
07
May
2024
Anna joined Transparent BPO in 2010, leveraging her extensive 15-year background in the BPO industry. In the last ten years, she has played an essential role in the company’s development as a Senior Operations Manager overseeing various projects from their initial stages. During her time at TBPO, she has contributed…
07
May
2024
Mo brings an impeccable track record of over 20 years of call/contact center operations experience, and a unique blend of domestic and international executive management expertise. Mr. Kazi is known for not only providing excellent customer service to both internal and external customers, but also bringing process improvement. One of…
04
April
2020
Rob works from our contact centers in Belize and is responsible for call center operations and service delivery for Transparent BPO. He has over 25 years of business management experience with 16 years of leadership experience in the call center industry. Prior to Transparent BPO, he was site director at…
29
March
2020
Jon works from our delivery center in Jamaica. He is responsible for supporting and developing our leadership team and sustaining operational excellence. Jon has over 20 years of call center management experience. Before coming to Transparent BPO, Jon was site lead at Dell and senior training manager at Startek…
