Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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Craig Slone

Craig ensures our agents and their support teams in our Coney Drive facility in Belize City deliver exemplary service to our clients and their customers. With more than two decades of call center experience, this Six-Sigma Green Belt graduate leverages his vast experience in hands-on skills development to support the…


Rob Johnson

Rob works from our contact centers in Belize and is responsible for call center operations and service delivery for Transparent BPO. He has over 25 years of business management experience with 16 years of leadership experience in the call center industry. Prior to Transparent BPO, he was site director at…


Jon Williams

Jon works from our delivery center in Jamaica. He is responsible for supporting and developing our leadership team and sustaining operational excellence. Jon has over 20 years of call center management experience. Before coming to Transparent BPO, Jon was site lead at Dell and senior training manager at Startek…