Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

Filter By:

24
June
2022

Tammy Gray

Tammy brings a strategic vision and sound execution to Transparent BPO’s clients seeking to provide an unmatched experience for their customers. Her deep industry experience also uniquely positions her as a valuable resource to mentor members on the client services team. Her skillset includes a deep history in large scale…

23
June
2022

Casey Quertermous

Casey’s deep operational experience and business acumen enables him to identify opportunities and provide sound solutions to any client challenge. His clients value his contributions to ensure success for their business by clearly understanding their business. His clients rely on his extensive industry background and pragmatic approach to provide common sense…

23
June
2022

Aleeza Sinclair

Aleeza ensures that leaders emerge at every level of Transparent BPO regardless of their role or responsibility. She is dedicated to the creating and implementing programs to help our colleagues move their leadership attributes and practices to the next level while inspiring others. To reach her global colleagues in the…

17
January
2022

Jonathan Hummel

Jonathan leads our Caribbean operations in Spanish Town, Jamaica. He brings extensive leadership experience with large and mid-sized global brands to our 1,500-seat facility as well as a deep background working in the largest English-speaking nation in the region. He has managed contact center operations with thousands of employees and…

17
January
2022

Brady Burton

Brady ensures the values of Transparent BPO – Client, Quality, Community and Transparency – is embraced by all our colleagues, regardless of where they live and work. He draws on more than 25 years of HR experience with renowned global business outsourcing providers where he led global HR teams in…

17
January
2022

Dean Birtwell

Dean is a master collaborator who leans on decades of experience to identify and solve a client’s needs with a customized solution. Shortcuts are not in his vocabulary and he brings the entire Transparent BPO team together to develop a long-term working relationship with clients. He excels at developing senior…

09
August
2021

Julio “Juls” Rivero

Juls manages the operations of Transparent BPO throughout the Philippines. His work focuses on establishing highly efficient workflows that ensure operational goals are met while helping clients create an excellent customer experience for their customers. He works closely with employees at all levels to achieve individual goals and cultivates a…

13
July
2021

Alan Jackson

As a member of Transparent BPO’s Executive Management Team, Alan is dedicated to help build the company’s sales pipeline to help fuel the company’s continued growth. He focuses on a prospect’s unique requirements to ensure they align with the company’s customer care services. Alan knows that consumers are connecting with…

12
July
2021

Craig Slone

Craig ensures our agents and their support teams in our Coney Drive facility in Belize City deliver exemplary service to our clients and their customers. With more than two decades of call center experience, this Six-Sigma Green Belt graduate leverages his vast experience in hands-on skills development to support the…

11
June
2021

Steve DiBari

Steve ensures our Philippine-based agents have the resources and training they need to improve the lives of our clients’ customers with every interaction – from phone, chat and emails. He relies on his deep expertise in the customer care industry with some of the sector’s leading companies to improve performance…