Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
04
June
2024
Rick serves as the Site Operations Director at Transparent BPO, where he meticulously oversees all aspects of operations, including P&L management, performance optimization, and strategic leadership. Rick is a seasoned operations leader with more than two decades of experience in the BPO and contact center industry. He has a proven…
30
May
2024
As Director of Information Technology, Abraham is responsible for overall operational excellence meeting goals for Network Uptime SLAs and local site IT response. Abraham has consistently demonstrated exemplary leadership, strategic thinking, and a deep understanding of our company’s unique technology needs. He brings over 10 years of experience in leading…
30
May
2024
Monique serves as point of contact and liaison for all client programs in our Angels, Jamaica Facility. She is a highly organized, independent and experienced BPO Executive; with lean cutting edge people management skills, able to effectively coordinate measures to accomplish client objectives with timeliness, innovation, vision and creativity.
30
May
2024
John oversees all activities related to the development, implementation, maintenance of, and adherence to, the global corporate security and compliance operation for Transparent BPO. John is a result-driven and innovative information security and compliance Leader with proven solid, diverse experience and accountability in overall direction, guidance, and definition of global-wide…
07
May
2024
Kurt brings nearly a decade of experience, all with Transparent BPO, and his knowledge and experience is clearly evident in his work. Known throughout the company as a charismatic, decisive, and versatile operations manager with extensive experience in customer service and sales. His leadership philosophy is centered on influence; and…
07
May
2024
Anna joined Transparent BPO in 2010, leveraging her extensive 15-year background in the BPO industry. In the last ten years, she has played an essential role in the company’s development as a Senior Operations Manager overseeing various projects from their initial stages. During her time at TBPO, she has contributed…
07
May
2024
Mo brings an impeccable track record of over 20 years of call/contact center operations experience, and a unique blend of domestic and international executive management expertise. Mr. Kazi is known for not only providing excellent customer service to both internal and external customers, but also bringing process improvement. One of…
07
May
2024
Eric brings a wealth of experience and expertise, along with a long history of over 30 years in the BPO industry and Operations management in markets around the globe. In his role at Transparent BPO, Eric is responsible for all global Operations and Client Services efforts. His focus will be…
07
May
2024
Emahn joins Transparent BPO with an impressive background and deep experience leading BPO operations in the Philippines, the US, and the Caribbean. His primary focus is developing his people, as well as nurturing long-lasting relationships both internally, as well as with clients. “The Philippines is a powerhouse in the outsourcing…
07
February
2024
As the leader of global human resource function, Alyssa engages the company’s nearly 3,000 employees to create a unique culture that values community, quality, clients and transparency across North America, LATAM, APAC. She oversees all aspects of our company’s human resources function, including Field HR, Compensation and Benefits, Employee Engagement,…
