17
November
2022

Do Work-From-Home Agents Work for You?

The answer may lay with your clients and agents. It’s on everyone’s lips. They all seem to be talking about it – from the C-suite to the kitchen table and every business journal is unpacking the advantages of letting employees work from home. And you and your leadership teams are…

03
November
2022

Switching Gears: Moving Your Contact Center Nearshore/Offshore

Manage expectations after moving a domestic contact center The time has come – you’ve grown to the point that it’s time to outsource your contact center. The fate of your brand is now in the hands of contact center agents thousands of miles away. And your customers’ satisfaction rides on…

06
April
2020

Adapting to the COVID-19 Pandemic: Transparent BPO’s Story

by Scott Newman, CEO Over the past two weeks, Transparent BPO has undertaken a serious initiative — to deploy 850 brick and mortar contact center agents to a work-from-home (WFH) environment. This was no small task, and I am beyond proud of how our company…

Adapting to the COVID-19 pandemic