Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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Clarence “CJ” Cardwell

CJ kicked off his contact center career in an agent role nearly 30 years ago. His rise through the ranks during this time has led him across the world, garnering experience in the U.S. market, nearshore in Jamaica and Mexico, and offshore in the Philippines and India. His success is…


Melonie Mitchell

Melonie’s focus in Jamaica is ensuring the Transparent BPO team provide a memorable customer experience by developing a supportive interactions and connections with customers rather than straightforward transactional services. She achieves this quality performance by using data analysis and ensuring the right people are in the right positions. With more…