Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
23
February
2017
With so many options for outsourcing, it’s more important than ever to find a call center that is compatible with your company and its philosophy. Executives and salespeople love selling their business but what they sell may not be the reality of what’s happening on the call center floor.
09
February
2017
One of the most common reservations I hear from prospective clients concerns bad experiences with previous outsourcing. Understanding why some outsourcing relationships fail can dramatically increase your chances for success. While there are many reasons these relationships might fail, I’ve narrowed it down to two that I think are the…
