Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
09
March
2017
Smartphones and social media have transformed the call center industry over the past decade. Companies use to dictate to the customers how and when they would be taking calls and via what method. Consumers were frustrated trying to reach tech support or customer service in the middle of their workdays…
23
February
2017
With so many options for outsourcing, it’s more important than ever to find a call center that is compatible with your company and its philosophy. Executives and salespeople love selling their business but what they sell may not be the reality of what’s happening on the call center floor.
09
February
2017
One of the most common reservations I hear from prospective clients concerns bad experiences with previous outsourcing. Understanding why some outsourcing relationships fail can dramatically increase your chances for success. While there are many reasons these relationships might fail, I’ve narrowed it down to two that I think are the…
