Transparent BPO Appoints Jonathan Hummel As VP of Jamaica Operations

13 January, 2022



BPO Industry Leader is First Jamaican-based Employee as Company Expands in the Caribbean  

Rockville, MD, Jan. 13, 2022 – Jonathan Hummel is joining Transparent BPO, a global contact center and business process outsourcer, as vice president of operations in Jamaica.

As Transparent BPO expands to a new 1,500-seat facility in Angels, HummeI will oversee the site’s initial construction and staffing to begin operations. He will also serve on the company’s Executive Leadership Team and report to Lance Hale, president of Transparent BPO.

“Jonathan is an established leader, not only in Jamaica but throughout the entire customer care sector,” said Hale. “He takes a personal interest in developing the best leaders throughout any organization he has been associated, starting by instilling a healthy work environment.”  

Hummel has worked in Jamaica for nearly 20 years with Affiliated Computer Services (ACS), Xerox and Conduent, managing operations with thousands of employees and supporting clients in a broad range of industries, including healthcare, transportation and telecommunications. He is also actively involved in the community, creating a BPO Agent Training program in Jamaica as well as the first licensed, pre-tax and self-contributory retirement program in the country.

“Transparent BPO’s expansion to Jamaica is exciting for our domestic industry,” said Hummel. “The company’s unique brand of contact center services adds an exciting alternative to clients seeking a high-quality option that values close collaboration and continual improvement.”

Hummel’s first official day was Jan. 3, 2022.

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named as the ‘Best Outsourcing Provider’ at the 2020 ICMI Global Contact Center awards as well as being recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for seven years by pushing boundaries, ensuring every person’s experience is better than before. The company now has employees and offices across Belize, the Philippines, Jamaica and the U.S.


Kevin Lightfoot


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As VP of Operations in Jamaica