Transparent BPO Appoints Dean Birtwell to Vice President, Business Development

17 December, 2021



Sales Executive Brings Deep Background to Management Ranks

Rockville, MD, Dec. 17, 2021 – Industry veteran Dean Birtwell is joining Transparent BPO as Vice President of Business Development. He reports to Scott Newman, CEO of Transparent BPO, a global contact center and business process outsourcer.

In his new role, Birtwell will focus on expanding the company’s commercial opportunities and developing new business relationships for Transparent BPO and will also serve on the executive management team.

“Dean augments our sales ranks with him more than two decades of sales experience within the BPO industry, most recently focusing the majority of his time on nearshore and offshore markets,” said Newman. “His experience is especially beneficial as we expand our footprint into new markets.”

He said Birtwell’s experience of helping clients navigate the sales cycle will help them address the demand for a growing number of channels to connect to their preferred brands, including voice, chat, and email. Birtwell’s sales experience has benefitted a host of top-tier BPO players, including H-P, Capgemini, WNS and Wipro. Prior to joining the private sector, he served in the U.S. Navy, Special Ops.

“With its recent expansion to Jamaica, Transparent BPO is offering clients even more options to meet their customers’ demands,” said Birtwell. “High quality and competitively priced services set this company apart from its competitors.”

Birtwell assumed his new role on Monday, December 6, 2021.

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been recognized as one of the Inc. “5000 Fastest-Growing Private Companies in America” for the past six years consecutively by pushing boundaries, ensuring every person’s experience is better than before. The company now has employees and offices across Belize, the Philippines, Jamaica and the U.S.