Contact Center Diversification

Cut the High Cost of Agent Attrition

Agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down.

But there is a solution: diversification through the use of dedicated outsourced providers.

The infographic presents a snapshot. The white paper takes an in-depth look at the problem and how to fix it.

There are several good reasons why you should download the white paper.

You will learn:

• The causes of agent attrition
• The true cost of attrition, both direct and indirect
• Why we recommend outsourcing as a solution
• The benefits a nearshore location can offer
• Why you should locate in an unsaturated market

If agent attrition is a burden on your company’s bottom line, then diversification through outsourcing could be the answer. Download the white paper to find out if it’s right for you.

We take your privacy very seriously. Promise