Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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09
August
2021

Julio “Juls” Rivero

Juls manages the operations of Transparent BPO throughout the Philippines. His work focuses on establishing highly efficient workflows that ensure operational goals are met while helping clients create an excellent customer experience for their customers. He works closely with employees at all levels to achieve individual goals and cultivates a…

11
June
2021

Steve DiBari

Steve ensures our Philippine-based agents have the resources and training they need to improve the lives of our clients’ customers with every interaction – from phone, chat and emails. He relies on his deep expertise in the customer care industry with some of the sector’s leading companies to improve performance…

01
February
2021

Alex Lane

Alex manages the operations of Transparent BPO’s team in Philippines.  She rolls her sleeves up and supports the team in delivering key program metrics and quality performance, as she closely works on leadership development and operational excellence.  She believes that the success of an organization strongly relies on its values…