Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

Filter By:

06
April
2020

Scott Newman

Scott maintains an active role in all campaign implementation and strategy. He travels to Belize regularly to work with the management staff and agents to make sure performance is always up to Transparent BPO’s high standards. Before starting Transparent BPO, Scott was the Director of Operations for a national…

Scott Newman

05
April
2020

Lance Hale

As President, Lance oversees all Transparent BPO operations. He is a growth-oriented, visionary BPO business leader with an extensive resume spanning three decades in the contact center industry. During that time, he rose through the ranks, from customer service manager early in his career to the president…

Lance Hale

16
March
2020

Bob Wienholt

Bob was one of the founders of Transparent BPO. Currently, he is CEO and Co-founder of CallShaper, a cloud-based call center phone platform. Previously, he was the Chief Technology Officer of a national direct response company where he was responsible for the development and maintenance of all IT systems.

Bob Wienholt

16
March
2017

Sean Bright

Sean Bright was one of the Transparent BPO’s founders. Currently, he is CTO and Co-founder of CallShaper, a cloud-based call center phone platform. Sean has over 17 years of development experience in varied technical arenas, such as custom web applications and rich client applications. Over the past few years,…

Sean Brights

15
March
2017

Jim Schleckser

Jim is CEO of the Inc. CEO Project, a firm that coaches CEO members to higher levels of performance using a structured methodology and regular peer group meetings. He is also Chairman of the Board for Altovista Technology, a computer software company, board member of several other corporations, the Washington…

Jim Schleckser