Brady Burton Joins Transparent BPO as SVP of HR

04 January, 2022



Human Resource Veteran Adds Experience, Expertise to Management Ranks

Rockville, MD, Jan. 4, 2022 – Brady Burton is joining Transparent BPO as senior vice president of human resources. He reports to Lance Hale, president of Transparent BPO, a global contact center and business process outsourcer.

In his new role, Burton will be responsible for every component of the company’s HR, including staffing, compensation, benefits, training and employee engagement. He will also serve on the company’s Executive Leadership Team.

“We’re adding an industry veteran to our leadership ranks with Burton’s appointment,” said Hale. “His background managing global HR teams will be instrumental as we continue expanding our current offshore capability in the Philippines and our nearshore footprint in Belize, as well as expanding our portfolio in Jamaica.”

With deep experience in the BPO contact center industry, Burton previously held leadership roles at Teleperformance and Alorica, leading extensive global teams that aligned HR and operations. He successfully improved engagement in the business through his focus on talent and leadership development.

“I’m thrilled to join a forward-thinking, entrepreneurial-driven company like Transparent BPO,” said Burton. “As we move into multiple new locations in 2022, maintaining the company’s world-class HR model will be extremely important and having an opportunity to play a role in that expansion is very exciting.”

 Burton assumed his new role on December 27, 2021.

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named as the ‘Best Outsourcing Provider’ at the 2020 ICMI Global Contact Center awards as well as being recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for seven years by pushing boundaries, ensuring every person’s experience is better than before. The company now has employees and offices across Belize, the Philippines, Jamaica and the U.S.


Kevin Lightfoot


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