28
August
2018

10 Call Center Quality Monitoring Best Practices for Process Improvement

Call Center Quality Monitoring Make quality monitoring a priorityDefine what quality means to you and your clientsKeep it simpleUse a different QA form for each business linePut a specialist in chargeUnderstand quality monitoring isn’t just about processHire right and train continuallyGet everyone involved in quality monitoringMake quality part of everything…

10 Call Center Quality Monitoring Best Practices for Process Improvement

11
August
2017

Motivating Call Center Employees Doesn’t Have to Be Complicated

Motivating employees is challenging. It’s true in any industry, but particularly in the call center world. Set up a game during work hours: “It’s too loud; my customers can’t hear me.” Set it up after hours: “Will I get overtime for that?” Create a reward for attendance or performance: “The…