Transparent BPO Appoints Heather Sandusky As Vice President of Training

08 August, 2022



Deep Industry Background Delivers BPO-Specific Expertise

Rockville, MD, August. 8, 2022 – Heather Sandusky is joining Transparent BPO, a global contact center and business process outsourcer, as vice president of training.

Sandusky will be responsible for the company’s education and skills development ensuring that all new employees have a world-class onboarding and training experience when they join Transparent BPO and throughout their careers. She will also serve on the company’s Executive Management Team and report to Lance Hale, president of Transparent BPO.

“Heather brings an infectious passion to her new role,” said Hale. “This intangible trait blends seamlessly with her impeccable professional attributes that started when she began on the frontline answering phones. Since her early days, she has progressed rapidly through operational and training-focus roles where she implemented programs that drove improvements throughout the entire organization.”  

Sandusky worked most recently at Alorica as the BPO’s vice president of operations training where she was responsible for training leadership and development for North America and Europe. She also worked at Precision Response Corporation, and Aegis Communications as well as serving in the United States Marine Corps. She is a green belt, Lean Six Sigma.

“Transparent BPO’s continued growth in Belize and the Philippines, as well as its recent expansion to Jamaica, requires a consistent approach globally to ensure all agents and staff can deliver unmatched quality to our clients,” said Sandusky. “Not only was I attracted to the leadership the company is displaying in the BPO sector, but I was also attracted to the level of leadership the senior executive team displays to its employees and clients.”

Sandusky’s first official day was August 8, 2022.

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering contact center services, customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been named the ‘Best Outsourcing Provider’ at the 2020 ICMI Global Contact Center awards as well as been recognized as one of the Inc. 5000 “Fastest-Growing Private Companies in America” for seven years by pushing boundaries, ensuring every person’s experience is better than before. The company now has employees and offices across Belize, the Philippines, Jamaica and the U.S.


Kevin Lightfoot


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