Customer Experience Skills Augment Company’s Management Ranks

Rockville, MD, May 3, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO.

Jackson will be responsible for helping build the sales pipeline for the company and will also serve on the executive management team.

“With his impressive background in sales, Alan possesses a unique skillset to identify a client’s needs and align those requirements with our services,” said Newman. “His leadership will be key as we continue to expand into new industries and sectors where he’ll be asked to build and develop close relationships with executives who would benefit from our customer care expertise.”

Jackson has built a record of sales success at various companies, including Alorica, Convergys (now Concentrix), Teleperformance and TeleTech. He began his career at AT&T after graduating from Vanderbilt University where he earned both an MBA and a bachelor’s degree in engineering.

“This is an exciting time to join a growing company in a continually evolving industry,” said Jackson. “Consumers are connecting with their preferred brands in more critical and complex ways – across multiple channels – and they expect their support to be efficient, effective and painless, whether they are asking a simple question, making a purchase or seeking complex technical assistance.”

About Transparent BPO

Transparent BPO is a premier business process outsourcer (BPO), delivering customer support, acquisition and retention, technical support, and data entry services for small, medium and Fortune 500 companies. Since opening its doors in 2009, Transparent BPO has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past six years consecutively by pushing boundaries, ensuring every person’s experience is better than before. The company now has employees and offices across Belize, Philippines, and the U.S.

Contact:

Kevin Lightfoot

214-695-1169

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