Transparent BPO Leadership

As President, Lance oversees all Transparent BPO operations. He is a growth-oriented, visionary BPO business leader with an extensive resume spanning three decades in the contact center industry.

During that time, he rose through the ranks, from customer service manager early in his career to the president of operations for one of the largest BPO firms in the world. While there, Hale oversaw 88 contact centers, 50,000 employees, and hundreds of clients. He holds a bachelor’s degree in Business Administration from Weber State University in Ogden, Utah.

“The most important thing to me is to work for a company with a high level of integrity that truly cares for its clients and employees. I have found that at Transparent BPO.”

Connect with Lance on LinkedIn

Eric bring a wealth of experience and expertise, along with a long history of over 30 years in the BPO industry and Operations management in markets around the globe. 

In his role at Transparent BPO, Eric is responsible for all global Operations and Client Services efforts.  His focus will be on working with other company leaders to provide the best possible experience for our clients and to grow and strengthen the business relationships we have with our clients and their customers.  His extensive experience, strategic insights, and innovative thinking will be an important addition to our exceptional Operations team.

Most recently, Eric was the Senior Vice President of Customer Experience Operations for their LATAM region. He oversaw all activities related to P&L, client management, facilities and staffing for nearly 6,000 employees in the region.  Prior to his time with TBPO, Eric worked for other industry leaders such as Xerox, Alorica, and MCI Worldwide.

Eric currently resides in St. George, Utah

Randy is responsible for oversight and development of all software for Transparent BPO.

After learning network management while serving in the United States Marine Corps, Randy has since spent over 20 years developing applications and supporting technologies in the contact center industry. 

Prior to joining Transparent, Randy led teams and developed software applications for clients in a wide array of industries, including medical, technical, and financial, with a focus on data security.

Emahn joins Transparent BPO with an impressive background and deep experience leading BPO operations in the Philippines, the US, and the Caribbean. His primary focus is developing his people, as well as nurturing long-lasting relationships both internally, as well as with clients. 

“The Philippines is a powerhouse in the outsourcing world, renowned for its highly skilled and English-proficient workforce. Here at Transparent BPO Philippines, we take pride in being part of this dynamic industry.”

Emahn’s story is an inspirational one. He began his career as an agent and worked his way up the corporate ladder to Site Director roles. Today, he is the Vice President of Operations, overseeing our Philippines Geo. Emahn’s hard work and perseverance are truly impressive, and he is always willing to share his insights and beliefs about effective leadership. He firmly believes that leading by example is the key to inspiring others to become the best versions of themselves. Emahn is passionate about making a positive impact on people’s lives and careers through effective leadership.

Heather is focused on equipping the company’s learning organization with the tools, processes, and support necessary to adhere to Transparent BPO’s mission:  “Our Passion is the Success of your Brand.”

She does this by eliminating obstacles and building an inclusive environment where both training team members and learners feel safe and confident in their skills and knowledge so we produce the outcomes our clients expect from the Transparent BPO brand.

Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team to develop, implement, and continuously improve call center campaigns for our clients.

Marilyn has over 25 years of experience in the call center industry with a passion for driving key performance metrics and superior client satisfaction.

Before joining Transparent BPO, she held leadership roles in operations and client services on both the agency and client-side. Marilyn holds a Bachelor’s Degree in Business Administration from Western Connecticut State University.

Jason, with over 14 years of experience in the BPO industry, has a passion for finding the right fit for his customers. Utilizing a thorough consultative approach, he strives for win-win scenarios for customers to achieve KPI goals.

He has had the pleasure of working with a broad array of industries as well as solutions including customer care, customer acquisition, technical support, back-office operations, customer self-service solutions, and process improvement projects.

He receives the highest satisfaction from providing valuable jobs to customer service professionals supporting top brands.

Connect with Jason: LinkedIn | X

Jon works from our delivery center in Jamaica. He is responsible for supporting and developing our leadership team and sustaining operational excellence. Jon has over 20 years of call center management experience.

Before coming to Transparent BPO, Jon was site lead at Dell and senior training manager at Startek where he was responsible for service delivery, client services support, and curriculum and leadership development. Jon previously held the position as Senior Site Director in Transparent BPO’s Belize centers before making the move to run the Jamaica operations.

He leverages his Six-Sigma training along with multi-vertical experience to create a best in class operational delivery team.

Mo brings an impeccable track record of over 20 years of call/contact center operations experience, and a unique blend of domestic and international executive management expertise. Mr. Kazi is known for not only providing excellent customer service to both internal and external customers, but also bringing process improvement. One of the cornerstones of his process and approach is the development of employees to reach their fullest potential.

“Mo” consistently strives to empower and cultivate his teams, positioning them for exceptional performance, while allowing him to focus on further enhancing bench strength. With Kazi’s decades of experience in analyzing operations and driving improvements, our already outstanding team will be fortified, ensuring sustained consistency, remarkable performance, and exceptional service through our Belize team. 

Before joining Transparent BPO, Mr. Kazi amassed over two decades of experience at prominent BPO providers such as Alorica, where he served as a Senior Site Director. In this role, he successfully oversaw multiple sites and expanded programs across various locations. He received well-deserved recognition for his outstanding contributions, with his programs earning prestigious accolades like the Customer Obsession Awards. Prior to Alorica, he served at Xerox, where he managed both domestic and international operations, supporting telecom, Federal, and US State government projects. Most recently before joining Transparent BPO, Mr. Kazi held the position of VP of Operations at a SaaS company, where he provided support for their operational functions and organizational structure.

As VP, Network Infrastructure, Abraham is responsible for overall operational excellence meeting goals for Network Uptime SLAs and local site IT response.   

Abraham has consistently demonstrated exemplary leadership, strategic thinking, and a deep understanding of our company’s unique technology needs. He brings over 10 years of experience in leading and optimizing technology infrastructure with a proven track record of driving digital transformation and delivering robust IT solutions that align with business objectives.

Abraham has successfully led our IT team in various challenging situations and implemented innovative solutions to enhance our overall uptime while always meeting client demands and truly exemplifies unwavering dedication, exceptional skills, and a proven track record in the field of Infrastructure and Technology.

Scott brings more than 30 years of experience in the Business Process Outsourcing (BPO) and customer-experience (CX) industry. At OneSource, he drives business development initiatives with a focus on helping clients optimize customer interactions and scale support operations across consumer, technical, and enterprise service functions.

Before joining Transparent BPO, Scott held senior roles at global BPO leaders including Foundever (formerly Sitel/Sykes), where he managed large multinational accounts and led new-country start-ups in El Salvador, India, and Colombia, building successful operations from the ground up.