Our Approach

You take risks when you outsource.

If you stay onshore, you’re subject to high hourly rates. When you move offshore, your customers can’t understand the agent representing your company. And no matter which option you choose, you lose the ability to manage your campaign efficiently, so you’ve resigned yourself to say “that’s just the way it is.” Sound familiar?

Transparent BPO is here to change your perception by introducing a contact center environment that will exceed your expectations and provide a level of service commonly associated with onshore centers but at nearshore prices.

There are three main things to consider when choosing a contact center outsourcer:

Why We’re Different

Transparent BPO is not like other business process outsourcing contact centers because we are results-driven and client-focused. Too often, contact center operators are just concerned about the hourly rate or bottom line. At Transparent, we look at the whole picture of your business with the aim of building a long-term relationship. We’re not happy unless you’re happy.

Our Integration Plan

To ensure your satisfaction, we want to understand your needs and requirements completely. Our integration plan provides a “blueprint for success” that makes the process as easy as possible from inquiry to program launch.