Transparent BPO Hires Industry Leader as President to Support Growth

03 March, 2020



Outsourcing industry leader Lance Hale will serve newly-minted role to oversee company operations, set stage for growth in new markets

Lance Hale

Rockville, MD (March 3, 2020) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced the hiring of Lance Hale as president to support the company’s aggressive growth plans.

“Our vision and growth plans have matured, and our new goal is to continue to be the industry leader in Belize but also become a global brand that ranks among the contact center industry’s best year after year,” said Scott Newman, Transparent BPO founder and CEO regarding the hiring. “With the change, we needed the requisite expertise to drive the strategy forward, which is why I’m very excited to welcome Lance Hale, a highly-regarded industry leader, to serve as president, a new office for the company.”

Hale comes to the position with an extensive resume spanning three decades in the contact center industry. During that time, he rose through the ranks, from customer service manager early in his career to, most recently, president of operations for one of the largest BPO firms in the world. While there, Hale oversaw 88 contact centers, 50,000 employees, and hundreds of clients. In his first year, he grew the company’s worldwide footprint by more than 15 percent through organic growth from existing clients and bringing on new logos.

“Lance achieved a lot of his success by instituting repeatable standard operating procedures for every level and function in the contact centers, developing teams, and establishing an excellent culture at each operational site,” Newman said. “And though he brings decades of high-level leadership experience and a proven track record to our company, what really set Lance apart for me was his pure passion for this space and tremendous work ethic.”

As president, Hale will have overall responsibility for Transparent BPO’s operations. He will also focus on solidifying and innovating existing business operations to produce consistent results and look for growth opportunities, organically and through acquisition, to make Transparent BPO a recognized global player.

“I am truly excited about taking on this new role at Transparent BPO,” Hale said. “The most important thing to me at this stage of my career is to work for a CEO and company with a high level of integrity that truly cares for its clients and employees. I have found that at Transparent BPO.”

“Larger BPOs are straddled with sites in locations they don’t want and cannot get rid of due to acquisitions and strategies that were created many years ago,” he added. “So, in addition to streamlining processes to increase efficiency, I am looking forward to growing Transparent BPO in new geographies and locations best-suited to the needs of our existing and future clients.”

Hale officially began his new role on Monday, March 2, 2020.

About Transparent BPO

Transparent BPO was founded in 2009 to provide its clients with superior call center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations.

Belize offers an educated English-speaking population, reliable telecommunications, and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can provide highly qualified bi-lingual agents. Also, Transparent’s state-of-the-art call center system development and IT support allow for seamless integration, resulting in a transparent business relationship.

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