Transparent BPO Executive Chosen as 2020 ICMI Featured Contributor

12 December, 2019



Jason Sterns, Vice President of Business Development, joins select group of contact center industry professionals to contribute content to ICMI audience

LAYTONSVILLE, MD (December 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced that Jason Sterns, Vice President of Business Development, has been chosen to be an International Customer Management Institute (ICMI) Featured Contributor for 2020.

Jason Sterns
Jason Sterns, VP of Business Development

ICMI launched the Featured Contributor program in 2018 to educate, inspire, and shape the contact center industry. The 2018 and 2019 roster featured experts from a variety of backgrounds, including such noteworthy industry professionals as Nate Brown, Sue Duris, Neal Topf, and Jeremy Watkin.

“ICMI Featured Contributors are the voice of the contact center industry,” said Megan Selva, Group Content Manager, ICMI. “By joining this esteemed panel of subject matters experts, Jason will play an integral role in informing and inspiring the over 100,000 contact center leaders who turn to ICMI for information each month.”

As an ICMI Featured Contributor, Sterns will submit a minimum of five articles during the year to be published on the ICMI website and promoted in the newsletter to more than 20,000 subscribers.

His experience spans multiple channels, from customer acquisition to back-office operations, locations across the globe, and Six-Sigma process improvement initiatives.

“Being selected as a Featured Contributor is certainly an unexpected but welcome surprise, and I hope to rise to the challenge,” Sterns said. “Adding my voice to the program not only gives me the chance to share my 17 years of experience with a wider audience but also shed light on the future of outsourcing in the experience economy. Suffice it say, I’m extremely excited about the opportunity.”

About ICMI 

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Transparent BPO

Transparent BPO was founded in 2009 to provide its clients with superior call center services and business process outsourcing at competitive pricing. As one of the fastest-growing countries in Central America, Belize is Transparent’s ideal location for its contact center operations.

Belize offers an educated English-speaking population, reliable telecommunications, and an overall friendly environment. With Spanish being the second language of Belize, Transparent BPO can provide highly qualified bi-lingual agents. Also, Transparent’s state-of-the-art call center system development and IT support allow for seamless integration, resulting in a transparent business relationship.

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Paul Chaney
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