Pat Ricken

30 March, 2020

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Pat is responsible for the training and development of our contact center team in Belize, ensuring that our agents and supervisors have the skills and resources to deliver top-quality service to our clients and their customers. She has over 25 years of experience leading training teams in the call center industry for both facility-based and virtual call centers.

In her role as a training leader, she has built agent expertise for premier brands like Victoria’s Secret and Netflix as well as for large work-from-home companies such as LiveOps. She is passionate about helping people develop the skills and confidence they need to achieve success.

Pat holds a Bachelor’s Degree in Education from Michigan State University.