Pat Ricken

30 March, 2020


Pat is responsible for the training and development of our contact center team in Belize, ensuring that our agents and supervisors have the skills and resources to deliver top-quality service to our clients and their customers. She has over 25 years of experience leading training teams in the call center industry for both facility-based and virtual call centers.

In her role as a training leader, she has built agent expertise for premier brands like Victoria’s Secret and Netflix as well as for large work-from-home companies such as LiveOps. She is passionate about helping people develop the skills and confidence they need to achieve success.

Pat holds a Bachelor’s Degree in Education from Michigan State University.