CJ kicked off his contact center career in an agent role nearly 30 years ago. His rise through the ranks during this time has led him across the world, garnering experience in the U.S. market, nearshore in Jamaica and Mexico, and offshore in the Philippines and India.

His success is largely owed to a key focus on the employee experience, where he developed an environment centered on recognition and healthy competition. Under his leadership, his teams achieved, then maintained, high performance which prompted client programs to grow and diversify its lines of business.

His deep knowledge about the Jamaica market and the global industry, in addition to his unwavering commitment to the employee experience, positions Transparent BPO for successful growth in its newest nearshore location.