Outsourcing Insights

Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!

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15
December
2018

Nearshore Americas Features New Contact Center

Nearshore Americas, a business publication on IT outsourcing, BPO, and services in the Americas, published an article earlier this month announcing the construction of our new contact center, which will house an additional 465 agents. Read the article here: https://www.nearshoreamericas.com/transparent-bpo-build-belizes-biggest-call-center/…

28
November
2018

New Online Shopping Portal Rewards Employee Job Performance

FOR IMMEDIATE RELEASE LAYTONSVILLE, MD (November 28, 2018) — Transparent BPO (TBPO), a nearshore contact center and business process outsourcer with operations in Belize, today announced the launch of the Employee Rewards Center, an online shopping portal where TBPO staff can use credits earned for performance to buy products, bid…

15
November
2018

7 Steps to Increase Contact Center Agent Retention and Engagement

There are many reasons to retain good contact center agents. For one, they achieve higher performance metrics, such as AHT, FCR, and CSAT. Engaged employees also stay longer, reducing attrition and the costs associated with it. Highly-engaged employees go the extra mile to drive your business forward. Best of all,…