Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
12
September
2019
FOR IMMEDIATE RELEASE Belmopan expansion will provide hundreds of employment opportunities for Cayo district residents LAYTONSVILLE, MD (September 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced plans to open a contact center, it’s fourth, in Belmopan, Belize in 2020. The expansion marks the first…
09
September
2019
Nearshore Americas recently reported on the opening of our newest contact center, Seaside, referring to it as a “mega call center” in the title. Nearshore call center services provider Transparent BPO has unveiled its third contact center in Belize, making room for adding another 400 staff to its…
03
September
2019
This post — part two of our Expert Interview Series — features Thom San Filippo, Vice President of Customer Service and Experience Design, Dow Jones. Blocking and tackling. It’s a football term that refers to the unglamorous roles played by those on the offensive and defensive lines, but which…
29
August
2019
FOR IMMEDIATE RELEASE Seaside location opening makes Transparent largest BPO in the Central American country LAYTONSVILLE, MD (August 29, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, celebrated the grand opening of its third contact center in Belize, Seaside, with a ribbon-cutting on Friday, August 23,…
28
August
2019
Patch, a local community news site, reports that Transparent BPO is one of the 130 fastest-growing companies in Maryland based on Inc. 5000 rankings, which listed the company at number 3462 overall. “Growth is something everyone can aspire to, and that’s no different for America’s most successful new companies.
20
August
2019
If you were to ask many business executives, they would say their customer service contact center is a necessary expense that does not contribute to the bottom line. As such, they don’t emphasize technology upgrades or process improvements for in-house centers and, when outsourcing, settle for the least expensive options.
14
August
2019
FOR IMMEDIATE RELEASE Transparent BPO appears on the Inc. 5000 list for the 5th time, ranking no. 3562 with three-year revenue growth of 102 percent Laytonsville, MD, August 14, 2019 — Inc. magazine today revealed that Transparent BPO is No. 3462 on its annual Inc. 5000 list, the most prestigious…
13
August
2019
Customer satisfaction with contact centers is down, according to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm. Customers are tired of long wait times, being passed from channel to channel or agent to agent, constantly repeating themselves, and, worse, not getting their problems resolved.
05
August
2019
This post — part one of our Expert Interview Series — features Rob Gofourth, Vice President, Operations Strategy & Performance, Blue Cross Blue Shield of North Carolina. Providing better customer experiences should be every contact center’s number one concern. With customer satisfaction with contact centers in steady decline, according…
30
July
2019
I’ve been on a customer service trends kick lately talking about how changing customer expectations affect churn and customer satisfaction with contact centers is down. In the post, I focus on the ways customer service trends are changing in 2019, drawing highlights from Salesforce’s third annual State…