27
May
2020

Transparent BPO Donates to COVID-19 Relief

Five Belize BPOs, including Transparent BPO, made a donation of bохеѕ оf іnfrаrеd thеrmоmеtеrѕ аnd Р95 mаѕkѕ to the Belize Ministry of Health (MOH) Friday, May 22, to assist with the impact of COVID-19. Тhе ВРОѕ hаvе bееn wоrkіng wіth thе МОН ѕіnсе Маrсh, еіthеr mаkіng dіrесt dероѕіtѕ іntо thе…

Transparent BPO donates to Belize Ministry of Health for COVID-19 relief.

11
March
2020

The ROI of Contact Center Benchmarking

“If you can’t measure it, you can’t improve it.” That adage, coined by Peter Drucker, a man regarded as the inventor of modern business management, testifies to the fact that measuring performance is vital to the success of any business or industry — including the contact center industry. And…

The ROI of Contact Center Benchmarking

03
March
2020

Transparent BPO Hires Industry Leader as President to Support Growth

FOR IMMEDIATE RELEASE Outsourcing industry leader Lance Hale will serve newly-minted role to oversee company operations, set stage for growth in new markets Rockville, MD (March 3, 2020) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced the hiring of Lance Hale as president to support the…

19
December
2019

Top 10 Transparent BPO Blog Posts of 2019

by Paul Chaney As the curtain closes on 2019, we wanted to highlight the most popular blog posts of the year. They cover a wide range of topics, from quality monitoring to call center outsourcing to agent training to customer experience and more. Most were penned by members of our…

Top 10 blog posts of 2019

17
December
2019

The Transparent Story: 2020 Vision for the Future

This post is the second of a two-part series commemorating our 10th anniversary. Part one focused on our origin story. In this part, we look back at where we’ve come over the past ten years and ahead to highlight our “2020 Vision” for the future.   by…

The Transparent BPO story

12
December
2019

Transparent BPO Executive Chosen as 2020 ICMI Featured Contributor

FOR IMMEDIATE RELEASE Jason Sterns, Vice President of Business Development, joins select group of contact center industry professionals to contribute content to ICMI audience LAYTONSVILLE, MD (December 12, 2019) — Transparent BPO, a nearshore contact center and business process outsourcer, today announced that Jason Sterns, Vice President of Business Development, has…

11
December
2019

The Transparent BPO Story & Vision: Our Beginnings

To commemorate our 10th anniversary, I have written a two-part series outlining Transparent BPO’s history and vision. In this part, we take a look back at our beginnings. Part two will focus on where we’ve come over the years and our “2020 Vision” for the future. by Scott…

The Transparent BPO story

03
December
2019

Top Customer Experience Trends Brands & Outsourcers Should Watch in 2020

This post — part five of our Expert Interview Series — features customer experience strategy consultant Peter Ryan discussing 2020 CX trends. As we reach the cusp of the new year, what customer experience trends should enterprise brands and their outsourcing partners be watching? To answer that…

Top Customer Experience Trends

18
November
2019

How to Turn Your Customer Service Contact Center Agents Into ‘Rising Stars’

Nothing is more important to the ongoing success of a contact center than its ability to identify and develop tomorrow’s leaders today. Yet, many customer service contact centers place little time or value in cultivating leaders and often limit formal agent training to the initial two-week period — just enough…

04
November
2019

Convenience: The #1 Way to Improve Your Brand’s Customer Experience

This post — part four of our Expert Interview Series — features author, speaker, and customer experience consultant, Shep Hyken. A recent Forrester study reported that customer experience (CX) in 2019 is a mixed bag. Some companies are seeing modest gains while others are suffering from what Forrester…

Convenience: The #1 Way to Improve Your Brand’s Customer Experience