23
June
2022

A RECESSION IS NO TIME TO PANIC Buy-side companies should be wary of BPOs who promise salvation during market uncertainty By Scott Newman, CEO, Transparent BPO Signs of a pending recession are swirling everywhere – from the gas pumps to stock tickers. Even whispers of a recession can cause anxiety…

23
March
2022

Return to the Office Causes Angst in the Philippines

Redundancy plan necessary to limit exposure By Scott Newman, CEO, Transparent BPO An innocent-sounding decision to help local businesses in the Philippines risks upending the BPO industry here. As with all government decisions, some background is helpful. During the height of the pandemic, the Fiscal Incentives Review Board (FIRB) announced…

10
March
2022

Labor Void Threatens Domestic Contact Centers

A Gap in Talent is Following Closely Behind By Jason Sterns, VP of Business Development The U.S. labor market is unrecognizable. Economists are at a loss trying to predict what pattern will emerge. In the olden times – the days prior to COVID-19 – economists would describe the economic elephant…

13
January
2022

Transparent BPO Appoints Jonathan Hummel As VP of Jamaica Operations

BPO Industry Leader is First Jamaican-based Employee as Company Expands in the Caribbean   Rockville, MD, Jan. 13, 2022 – Jonathan Hummel is joining Transparent BPO, a global contact center and business process outsourcer, as vice president of operations in Jamaica. As Transparent BPO expands to a new 1,500-seat facility…

05
January
2022

22 Reasons to Work with Transparent BPO in 2022

Nearshore and Offshore options offer quality, cost-competitive alternative By Dean Birtwell, Vice President, Business Development, Transparent BPO The start of a new year traditionally gives us a sense of renewal. A fresh start. A chance to turn the page. A time for new resolutions and a new outlook.   Professionally,…

04
January
2022

Brady Burton Joins Transparent BPO as SVP of HR

Human Resource Veteran Adds Experience, Expertise to Management Ranks Rockville, MD, Jan. 4, 2022 – Brady Burton is joining Transparent BPO as senior vice president of human resources. He reports to Lance Hale, president of Transparent BPO, a global contact center and business process outsourcer. In his new role,…

17
December
2021

Transparent BPO Appoints Dean Birtwell to Vice President, Business Development

Sales Executive Brings Deep Background to Management Ranks Rockville, MD, Dec. 17, 2021 – Industry veteran Dean Birtwell is joining Transparent BPO as Vice President of Business Development. He reports to Scott Newman, CEO of Transparent BPO, a global contact center and business process outsourcer. In his new role, Birtwell…

16
December
2021

Transparent BPO Invests in Jamaica for Next Phase of Global Expansion

Caribbean Nation Expands Nearshore Capacity By Scott Newman, CEO, Transparent BPO Jamaica is a natural fit for Transparent BPO’s growth strategy. After visiting and evaluating several locations within a few hours of the U.S. mainland, this market just made sense. And we found great potential in other markets – great…

14
December
2021

Colleagues Rally to Coworker’s Aid

Transparent BPO core value comes alive with selfless acts By Rob Johnson, Senior Vice President of Belize Operations, Transparent BPO My colleagues in Belize know how to breathe life into our core values. Far too often, we read corporate statements that look great on a well-designed website accompanied by wonderful…

22
November
2021

Designing a Path for Career and Leadership Development

An engaged learning culture builds bench strength, expertise, and loyalty to the Transparent BPO brand By Pat Ricken, Director, Leadership Development, Transparent BPO Many organizations in our industry- in fact, most – are reactive, offering learning solutions only when issues become problems or talent needs become urgent. The dynamic…