Transparent BPO Leadership
Large company management experience; a heart for developing leaders & building teams
Founder & CEO
phone: +1 (800) 276-5140 x3000
Scott maintains an active role in all campaign implementation and strategy. He travels to Belize regularly to work with the management staff and agents to make sure performance is always up to Transparent BPO’s high standards.
Before starting Transparent BPO, Scott was the Director of Operations for a national direct response merchandise lender. There, he oversaw sales, customer service, quality assurance, and default management departments and led the company to a significant increase in customer account assets totaling over $250 million.
Scott is a strong leader and team builder with expertise in coordinating offsite call centers, agents, and customer account and resources. He holds a bachelor’s degree in Business Administration from Le Moyne College in Syracuse, New York.
phone: +1 (800) 276-5140 x3007
As President, Lance oversees all Transparent BPO operations. He is a growth-oriented, visionary BPO business leader with an extensive resume spanning three decades in the contact center industry.
During that time, he rose through the ranks, from customer service manager early in his career to the president of operations for one of the largest BPO firms in the world. While there, Hale oversaw 88 contact centers, 50,000 employees, and hundreds of clients. He holds a bachelor’s degree in Business Administration from Weber State University in Ogden, Utah.
“The most important thing to me is to work for a company with a high level of integrity that truly cares for its clients and employees. I have found that at Transparent BPO.”
Bob was one of the founders of Transparent BPO. Currently, he is CEO and Co-founder of CallShaper, a cloud-based call center phone platform.
Previously, he was the Chief Technology Officer of a national direct response company where he was responsible for the development and maintenance of all IT systems.
Sean Bright was one of the Transparent BPO’s founders. Currently, he is CTO and Co-founder of CallShaper, a cloud-based call center phone platform.
Sean has over 17 years of development experience in varied technical arenas, such as custom web applications and rich client applications. Over the past few years, Sean has become an expert and regular contributor to Asterisk, the VoIP platform that the Transparent BPO call center platform is built on.
Previously, he was the Director of Application Development for a provider of extended service plans for the automotive industry where he managed the call center infrastructure and developed business management applications for the day-to-day operations of the organization. Sean studied Computer Science at the University of Maryland, College Park.
Jim is CEO of the Inc. CEO Project, a firm that coaches CEO members to higher levels of performance using a structured methodology and regular peer group meetings.
He is also Chairman of the Board for Altovista Technology, a computer software company, board member of several other corporations, the Washington D.C.-area chapter chair of the National Association of Corporate Directors, an Inc. Magazine columnist, and author.
SVP, Belize Operations
phone: +1 (800) 276-5140 x3025
Rob works from our contact centers in Belize and is responsible for call center operations and service delivery for Transparent BPO. He has over 25 years of business management experience with 16 years of leadership experience in the call center industry.
Prior to Transparent BPO, he was site director at Sykes and a senior manager of business process outsourcing at Cayuse Technologies. There he was responsible for site management, service delivery, and client services for Fortune 100 client programs.
We leverage Rob’s leadership and industry expertise to drive best practices and continuous process improvement at Transparent BPO.
SVP, Virtual Operations
phone: 1-800-276-5140 x3006
Rick brings over 30 years of experience in the contact center services industry. He has served in various senior level management and executive capacities across the functional areas of Operations, Client Services and Business Development for mid-size to large scale BPO organizations.
Rick also brings a breadth of experience of global outsourcing services for Work From Home, Offshore and Near-Shore delivery solutions.
Operationally he started as a phone representative in 1989 and remains grounded to the appreciation and importance of the front-line associates. He works by the guiding principle of being a People First professional with the continuous focus of team and partnership development.
Rick holds a Bachelor’s Degree of Business Administration from the University of Texas at Arlington.
VP, Network Security and Infrastructure
phone: +1 (800) 276-5140 x3005
Based in Miami, Florida, Peter manages the overall IT infrastructure of our call center locations in Belize and our centralized IT facilities at the Terremark data center in Miami.
He has over 15 years of experience in the design, implementation, and maintenance of mission-critical voice and data-converged networks for the BPO industry.
Before joining Transparent BPO, Peter designed and implemented world-class voice and data networks for some of the largest nearshore contact centers in the region, allowing them to grow and successfully support Fortune 500 companies.
Peter’s team supports an IT infrastructure designed for five-nines reliability.
VP, Client Services
phone: +1 (800) 276-5140 x3002
Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team to develop, implement, and continuously improve call center campaigns for our clients.
Marilyn has over 25 years of experience in the call center industry with a passion for driving key performance metrics and superior client satisfaction.
Before joining Transparent BPO, she held leadership roles in operations and client services on both the agency and client-side. Marilyn holds a Bachelor’s Degree in Business Administration from Western Connecticut State University.
VP, Business Development
phone: +1 (800) 276-5140 x3125
Jason, with over 14 years of experience in the BPO industry, has a passion for finding the right fit for his customers. Utilizing a thorough consultative approach, he strives for win-win scenarios for customers to achieve KPI goals.
He has had the pleasure of working with a broad array of industries as well as solutions including customer care, customer acquisition, technical support, back-office operations, customer self-service solutions, and process improvement projects.
He receives the highest satisfaction from providing valuable jobs to customer service professionals supporting top brands.
phone: +1 (800) 276-5140 x3046
Jon works from our contact centers in Belize. He is responsible for supporting and developing our leadership team and sustaining operational excellence. Jon has over 13 years of call center management experience.
Before coming to Transparent BPO, Jon was site lead at Dell and senior training manager at Startek where he was responsible for service delivery, client services support, and curriculum and leadership development.
He leverages his Six-Sigma training along with multi-vertical experience to create a best in class operational delivery team.
Director, Learning & Leadership Development
phone: +1 (800) 276-5140 x3030
Pat is responsible for the training and development of our contact center team in Belize, ensuring that our agents and supervisors have the skills and resources to deliver top-quality service to our clients and their customers. She has over 25 years of experience leading training teams in the call center industry for both facility-based and virtual call centers.
In her role as a training leader, she has built agent expertise for premier brands like Victoria’s Secret and Netflix as well as for large work-from-home companies such as LiveOps. She is passionate about helping people develop the skills and confidence they need to achieve success.
Pat holds a Bachelor’s Degree in Education from Michigan State University.
Director of Finance
phone: +1 (800) 276-5140 x3015
Amy has overall responsibility for Transparent BPO’s accounting, payroll, and finance teams. She works closely with the executive team to ensure the financial health of the company and manages the accounting and payroll teams in Belize.
Amy has over 25 years of experience in finance management and an obsession for numbers and analytics.
Director of Software Services
Randy is responsible for oversight and development of all software for Transparent BPO.
After learning network management while serving in the United States Marine Corps, Randy has since spent over 20 years developing applications and supporting technologies in the contact center industry.
Prior to joining Transparent, Randy led teams and developed software applications for clients in a wide array of industries, including medical, technical, and financial, with a focus on data security.