Support Services

IVR Services

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Not everyone needs a live agent to answer their calls. We have a robust IVR system that can be customized to your needs. The best part? Through your personal client login page, you can re-record your message at any time to make sure it is up to date. Don’t forget, you can prescreen the call before sending it to an agent. Here are just a few uses for IVR services:

  • Customer Service Routing
  • Welcome Messages
  • Answering Services

Web Chat

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Bring your website to the next level. Many companies use web chat services to enhance their customer service webpage. Others like to offer sales help when a customer is purchasing a product online. No matter your need, we’re here to help. Whether you want to use canned or free form responses, we’ll make sure your customers get the assistance they need.

Data Entry

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Data entry can be tedious, tiring and time consuming. Transparent BPO can get your data entered into your database accurately and in a timely manner. We also offer the option to host your data for you on our secured servers and a customer access site for you to see it at any time. No project is too small or big.

Quality Assurance

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Need an external audit on your customer service or sales center? Send us your recordings, and we will grade them according to a pre-determined scorecard. If required, we can also prepare a third-party audit report with our findings. Want something more real-time and ongoing? We can arrange to grade your calls every night and send you the results by the next morning. Don’t wait for problems, be proactive.