Our management team will ensure that every detail of your campaign is handled securely and with the utmost delicacy. Unlike many of our competitors, the Senior Officers of Transparent BPO retain a daily presence on the call center floor. Our industry
experience and cutting edge approach to call center management ensures the professional representation your company needs.
Chief Executive Officer
Scott takes an active role in all campaign implementation and strategy. He travels to Belize regularly to work with the management staff and agents to make sure performance metrics are being adhered to on a daily basis. Prior to Transparent BPO, Scott
was the Director of Operations for a national direct response merchandise lender, where he oversaw the sales, customer service, quality assurance, and default management departments. As a strong leader and team builder with expertise in efficiently
coordinating offsite call centers, agents, and customer account and resources, he lead the company to a significant increase in customer account assets totaling over $250 million. Scott holds a bachelor’s degree of Business Administration from LeMoyne
College in Syracuse, New York.
Chief Technology Officer
Bob works closely with our clients for telephony and technology implementation to support your business needs and our business goals. Bob has extensive background and experience with IT systems including custom management software and VoIP-based systems.
He excels at technical architecture and software design, data analysis, team management, and implementation of technology solutions. At his previous job, he was the Chief Technology Officer of a national direct response company where he was responsible
for the development and maintenance of all IT systems. This included the implementation of a call center phone system integrated with the CRM software, increasing the company’s ability to process a call volume capacity of over 10,000 calls per day
and expanding the software’s capability to service a customer database of over 555,000.
Chief Information Officer
Sean’s main focus is to further develop and fine-tune our custom agent and supervisor applications as well as script creation. Sean has over 17 years of development experience in varied technical arenas, such as custom web applications as well as rich
client applications. Over the past few years, Sean has become an expert and regular contributor to Asterisk, the VoIP platform that the Transparent BPO call center platform is built upon. Prior to Transparent BPO, he was the Director of Application
Development for a provider of extended service plans for the automotive industry where he managed the call center telephony infrastructure and developed business management applications for the day-to-day operations of the organization. Sean studied
Computer Science at the University of Maryland, College Park.
Director of Operations
Rob works from our call center in Belize and has overall responsibility for call center operations. He has over 25 years business management experience with 14 years leadership experience in the call center industry. Prior to Transparent BPO, he was Site
Director at Sykes and Sr. Manager – Business Process Outsourcing at Cayuse Technologies. He was responsible for Site Management, Service Delivery and Client Services for fortune 100 client programs. We leverage Rob’s leadership and industry expertise
to drive best practices and continuous process improvement at Transparent BPO.
Director of Sales and Marketing
Bard has overall responsibility for accelerating growth, and driving new business at Transparent BPO. Additionally he has marketing responsibility to strengthen Transparent BPO’s brand recognition and create integrated solutions that will ensure Transparent
BPO is the partner of choice for its clients.
Bard has over 30 years of experience building top line growth in the global BPO industry. His previous experience includes senior level positions with Teletech, SITEL, Willow Virtual Solutions, VXI Global, and Vertex Business Services. Most recently he
was Managing Director and Founder of Allegiance Solutions Group, a customer engagement and omnichannel consulting company.
Bard has authored numerous industry articles, and has spoken at national and international industry conferences. He also is an active member of many industry associations and is a sought after thought leader by several industry research organizations.
Director of Client Services
Marilyn has overall responsibility for the client services team at Transparent BPO. She works closely with the account management team to develop, implement and continuously improve call center campaigns for our clients. Marilyn has over 25 years’ experience
in the call center industry and has a passion for driving key performance metrics and superior client satisfaction. Prior to joining Transparent BPO, she held leadership roles in operations and client services, on both the agency and client side.
Marilyn holds a Bachelor’s Degree of Business Administration from Western Connecticut State University.
Jenna is responsible for leading support for large client projects at Transparent BPO. She has 14 years’ of operational and client services experience in the outsourcing industry. Prior to Transparent BPO, Jenna was a Sr. Operations Manager with Sitel
and StarTek where she was responsible for client services and service delivery for multiple fortune 500 clients. Jenna has a passion for building successful teams and relationships that lead to optimal performance. She is innovative and relentless
in taking on challenges, using her Six Sigma green belt to analyze and find the best solutions for our clients’ needs.
Director, Training and Leadership Development
Pat has overall responsibility for the training and development of our Call Center Team in Belize, ensuring that our agents and supervisors have the skills and resources to deliver top quality service to our Clients and their customers. Pat has over 25
years’ experience leading Training Teams in the Call Center industry, for both facility-based and virtual Call Centers. In her role as Training Leader, she has built agent expertise for premier brands like Victoria’s Secret and Netflix, and for large
Work-From-Home companies like LiveOps, supporting multiple clients across various industries. Her passion is helping people develop the skills and confidence to achieve success, while building customer loyalty. Pat holds a Bachelor’s Degree in Education
from Michigan State University.
Edward is responsible for producing and administering online learning to help ensure the efficiency and effectiveness of professional development for all our staff. He has more than 20 years of experience in education. Edward holds a degree in education from the University of Western Ontario, as well as several certificates in learning and development from the Association of Talent Development.
Call Center Business Manager
Ruth manages business support services for Transparent BPO with responsibility for facilities, security, staffing, quality, and community and government relations. Ruth has 20 years of diversified business experience in Belize working in real estate development
and administration and international finance. Ruth was a part of the team that helped Transparent BPO get established in Belize. She joined as an employee in July of 2011. Her background and experience helps drive quality and operational efficiencies
within our call center. Her relationships within the local government and business community have been instrumental to the success of our business operations in Belize.
Director of Technology
Israel manages our technical support and software development teams at our call center in Belize. He has over 14 years’ experience in web development and software engineering. He partners with our Operations and Client Services teams to coordinate support
for local voice and data technologies. He also works with our team to manage program on-boarding and updates for client campaigns including script development, testing, and implementation management. Israel’s IT experience and management skills
allow for a department that provides responsive and quality support to our internal organization and to our clients.
Amy works to ensure every penny that comes through our doors is working for TBPO, our clients and our employees.
A “numbers guru”, Amy has over 20 years of experience in Accounting and Finance working for companies during periods
of growth and implementing programs and procedures across the board to maintain the highest level of accountability and reporting.
Making the money work allows TBPO to continue making investments into the highest trained and professional staff,
innovative technology solutions and above all the number one customer service in the industry.
Strive not to be a success, but rather to be of value. – Albert Einstein
Human Resource Manager
I can’t change the direction of the wind, but I can adjust my sails to always reach my destination
Human Resource Assistant
In order for the light to shine so brightly, the darkness must be present.– Francis Bacon
Launch Pad Manager
Strength does not come from winning. Your struggles develop your strengths. When you go through hardships and decide not to surrender, that is strength!
Don’t worry about being successful but work toward being significant and the success will naturally follow– Oprah Winfrey
Wherever you go, go with all your heart– Confucius
If you want to go fast go alone, if you want to go far go together– African Proverb
If you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what’s next
Success seems to be connected with action. Successful people keep moving. They make mistakes but they don’t quit
Put your heart, mind, and soul into even your smallest acts. This is the secret of success.– Swami Sivananda
Music can change the world because it can change people.– Bono
The only source of knowledge is experience– Albert Einstein
Call Center Team
Transparent BPO has built an elite team tailored to handle your company’s Customer Contact and Call Center needs. Through our BPO services, we offer your company access to a staff of experienced call center managers, shift supervisors, and customer care
agents. All are dedicated to exceeding your performance expectations while keeping your and your customer’s information secure. We hire only the most capable individuals to join the Transparent BPO family. Our employees turn jobs into careers, and we
take great pride in building our company from the inside. Generous wages, first-rate benefits, regular bonuses, and room for internal growth separate us from other major employers in the region and help draw the most talented applicants to our facility.
Director of Technology
Junior Networking Admin