Our blog, Outsourcing Insights, is written by members of our leadership team and provides practical, expert advice for contact center professionals — all designed to help your company grow!
23
March
2017
The BPO market went through a consolidation a little over a decade ago where many of the big Tier 1 players were buying small-to-midsized players to expand their global presence. At the time, companies that outsourced viewed it as a good thing. But things are changing: Small-to-midsized BPOs are starting to…
17
March
2017
FOR IMMEDIATE RELEASE Laytonsville, MD – Transparent BPO – Earlier this week, Transparent BPO successfully completed its SOC 2 Audit. After undergoing a comprehensive analysis by a certified CPA firm, the audit was completed and Transparent BPO was awarded an extremely favorable opinion on their compliance with the SOC 2…
09
March
2017
Smartphones and social media have transformed the call center industry over the past decade. Companies use to dictate to the customers how and when they would be taking calls and via what method. Consumers were frustrated trying to reach tech support or customer service in the middle of their workdays…
